“We guarantee to meet deadlines for transcript delivery and to achieve 98% accuracy on clear recordings. If at any time, up to 14 days after we return the project, you feel we did not meet our guarantee, we will provide a full refund and a credit for the equivalent time and service. This is our 14 day, 200% guarantee.”
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Transcription Services nyc
What is your goal today?
Hassle Free. Overnight. Correctly Formatted. Time coded transcripts for video & film production teams.
Academic discounts. Approved confidentiality agreements. Accredited with university finance systems.
Confidential. On time delivery for lawyers and courts.
On time. Accurate. On your team.
Why we can help.
100% HUMAN TRANSCRIPTION
NATIVE ENGLISH SPEAKERS & USA based.
How much is your time worth? Too busy to spend hours correcting computer-generated transcripts? Too busy to correct transcripts that were typed without a firm understanding of American slang, or place names? Transcript Divas are a totally “human based” transcription service. Our typists are Native English speakers and all live in the United States. Compared to ALL other Transcription Services listed on the first page of Google, Transcript Divas have the lowest rates for a USA completed, Human transcription service.
Academic Transcription Discounts & Charity Transcription Discounts: Transcript Divas provide special rates for most Academic Transcription Services. For United States based charities, we can in a lot of instances provide transcriptions for free (email us through the contact form).
Fair Pay: Recent media coverage identified numerous transcription services in the USA providing unduly low rates to the transcriptionists on their teams. Rates significantly under US minimum wage requirements. Transcript Divas pay far above the average rates.
Transcript Divas Transcription Services will:
– Provide exceptional value for money for all our clients.
– Provide discounted rates to qualifying United States University & Charity groups.
– Abide to United States minimum & living wage legislation. Everyone deserves a fair deal.
Reliable & Active Project ManageRS.
Your Project Managers are highly motivated experts in transcription. You will be assigned your own Project Manager who will be your first point of contact and personally oversee your project from start to finish. The Project Manager can help you with getting your files together, offer advice on how to record, and how to place orders through the order form. Got a project that is a little unique? No problem, your Project Manager can walk through your custom format or template, or complex invoice and contract requirements. The Project Manager will personally reply to your emails when you need to change the timeline because your project is changing. The Project Manager can answer questions about security and confidentiality agreements. Your Project Manager will be the person who makes sure that those last-minute ‘special format’ changes are achieved on your project.
Our client focused Project Managers will (during our office hours):
– Answer 98% of your telephone calls within 5 rings.
– Answer 98% of your email within 15 minutes.
We value your trust.
Our 200% accuracy & timeline guarantee.
Transcript Divas Transcription Services provides unique a 200% guarantee on our transcript services. We know how important it is for our clients to have accurate transcripts, and to get those transcripts back on time. We take the utmost care to ensure this happens. Every time. We guarantee to meet the agreed deadlines for transcript delivery and guarantee to achieve 98% accuracy on clear recordings. At any time up to 14 days after we return your project you feel we did not meet the agreed deadline or accuracy, we will not only provide you with a full refund for the transcripts but also provide a credit for the equivalent time and service. This is our 14 day 200% guarantee. The small print (which is not much more than this rather large print) is here.
How we work.
1. Calculate Price – BEFORE YOU ORDER
We have a simple online ordering form that will calculate the total price before you need to commit to placing an order (see: Transcription Order Form).
2. Send recordings
We currently have 3 ways to send us your recording – upload, send a link (website or Dropbox/Wetransfer etc.), or courier a hard copy (e.g. USB memory stick, external drive etc.).
Upload – Uploading via the website is the easiest option. Simply select the upload option step 9 of the order form, and select all the files you want to send to us. The “red X” appears next to each file once it has uploaded to the site. If a file is larger than 1GB, you might want to send us a link via dropbox.
Link to recordings – If you already have your files online, then just send us a link. If your files are large or your connection slow or not very stable we recommend using Dropbox (with the DropBox app.).
Courier Hardcopy – Courier your memory stick or external drive through to our technical team. Please call the office BEFORE you send it through to us. This method may take up to three more days to process than other methods.
3. transcript delivery & Client review – check the transcripts before you pay.
The transcript project will be emailed back to you as a Microsoft word .doc (via the email you provided on the order form). We encourage each client to check the completed transcripts to ensure they are completely happy with the service before they process payment to us. Remember – we are here to help.
4. payment – no risk. Business & University friendly.
After you have had a chance to review our work we will email you an invoice. We are used to quickly aligning ourselves painlessly to many business and university payment processes. If your business or Institute requires more than our 45-day payment terms or requires service provider registration etc. simply send through the details to our accounts team and we will sort out any paperwork ASAP (email: firstname.lastname@example.org). If you need help with the process just reach out to us. Here to help.
Online Credit Card & PayPal: Payment can be made online using either PayPal or a major credit card (although we use PayPal to process cards, you do not need a Paypal account to pay with a credit card). A link to the portal will be on your invoice pdf we will email to you once the project has been sent back to you.
Bank to Bank Transfer: We can provide bank to bank transfer information for our Bank of America account (email: email@example.com). We also accept checks, though we do prefer the faster and more traceable options listed above. We do not accept cash.
PLEASE NOTE: If you order using a generic email address not linked to a business or organization (e.g. Gmail, Yahoo etc.), or the name or address on the invoice is not an organizational name or address, we will invoice you and will need an online payment made BEFORE we return the project.
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